Question 1

What areas do you serve?

Accepted Answer

We serve the Barrhaven community.

Question 2

Do you have a seasonal snowfall limit? And, what is your policy once this limit is reached?

Accepted Answer

Coverage Details

At Blizzard Pro, we offer unmatched coverage with no limits on the number of snow events or total snow accumulation throughout the winter season. Here’s how our contract works:
 • Unlimited Snow Events: Unlike many competitors, our service contract covers all snow events where snowfall reaches 5 cm or more, as recorded by Environment Canada. No matter how many snowfalls occur, you’re covered—there’s no need to worry about additional charges for extra events.
 • No Accumulation Limit: There is no limit to the total amount of snow we will remove during the season. Whether it’s a light winter or a season with frequent heavy snowfalls, Blizzard Pro is committed to keeping your driveway and walkways clear.

Event Definition

• Event Criteria: An event is defined as a snowfall that reaches 5 cm or more, as recorded by Environment Canada. When such a snowfall occurs, Blizzard Pro will automatically service all driveways and walkways included in your contract.
 • Single Event Consideration: If a significant snow event of 20 cm occurs over 48 hours, Blizzard Pro considers this as a single event. We will ensure that your property is fully serviced, regardless of how long the snow lasts.

Agreement

By signing with Blizzard Pro, you agree to receive unlimited snow removal services for all snow events of 5 cm or more throughout the winter season, with no extra charges or hidden fees. Our commitment to transparency and reliability means you can count on us for consistent and top-quality service all winter long.
Choose Blizzard Pro for comprehensive, no-limit snow removal services that keep you covered, no matter what winter brings. Contact us today to learn more about our contract options and how we can help you this winter season.

Question 3

Is there a problem if a car is parked on my driveway?

Accepted Answer

No need to worry about parked cars; our drivers are expertly trained to work around them. Typically, by the time the driver makes their second round (4-5 hours later), most parked cars have been moved, allowing for a complete cleaning of the driveway.

To help us provide the best service, we recommend:

• Placing your car as close to the top and side of the driveway as possible to give the driver maximum accessibility.
 • Moving your car onto the street, if feasible.
 • 
If moving the car isn't possible, our driver will clear the area behind where the car is parked, including any snow banks left by the city plow.

*Please note: To maintain efficiency, our drivers do not get out of their tractors to knock on doors and ask customers to move their vehicles. It is the customer's responsibility to move vehicles from the driveway to ensure proper snow removal.

Thanks to our state-of-the-art software, we can dynamically adjust our routes and make additional rounds as needed. This technology enables us to provide the most efficient and thorough snow removal service possible.

Question 4

When will my laneway be serviced?

Accepted Answer

At Blizzard Pro, we strive to provide the best possible service, but it's important to be honest about our limitations. We cannot guarantee a specific time for our snow removal services because snowfall is unpredictable. However, we can guarantee that each client will have full access to their laneway during the storm. Our commitment is to ensure your driveway is clear and accessible whenever snow falls.

If you have any questions or concerns, please don't hesitate to reach out. We're here to help you through the winter season.

Question 5

Is Customer Service available to answer questions during a storm?

Accepted Answer

During a snowstorm, we will have two customer service representatives available at all times. If you have any concerns about your snow removal service, please call us for a prompt response. If we are unable to answer, leave a detailed message with your name, address, phone number, and a summary of your concern. Our team will either call you back or dispatch your concern to our foreman for a prompt resolution.

Question 6

Do you use plows or snowblowers?

Accepted Answer

our state-of-the-art fleet of L6060 tractors, each equipped with 82" Inverted Snow Blowers. These advanced machines are fitted with industrial rubber seals to protect your pavement, ensuring that your property remains unscathed while we efficiently clear the snow.

Question 7

What if the city plows come by after you’ve completed my laneway?

Accepted Answer

When it snows more than 7 cm, the city plows will clear the roadways. After the city plows have passed, our operators will return to clear your laneway completely, ensuring it is fully accessible. This ensures that your driveway is thoroughly cleared and free of any additional snow left by the city plows.

Question 8

What is your policy if there is Damage or required repairs?

Accepted Answer

Our drivers are required to report any property damage to their foremen and document it on their worksheet immediately. This information is reviewed at the end of the shift and logged for repair in the spring, unless the damage requires urgent attention.

Please note that we do not cover damage to items left in the immediate work area of our equipment (e.g., on the driveway). This includes flower pots, planters, downspouts, recycling bins, garbage cans, basketball nets, children’s toys, and extension cords.

Our office staff or drivers will inform you of any damages at the time of the incident. If you have concerns, you can verify with our office staff the following day.

Question 9

Do you offer discounts or run promotions?

Accepted Answer

Yes! We are currently running a special promotion for new customers. As a warm welcome to the Blizzard Pro family, we are offering $25 off your service when you sign up and pay in full between August 1, 2025, and September 30, 2025. Don't miss out on this limited-time offer! Sign up today and experience the Blizzard Pro difference.

Question 10

What methods of payment do you accept?

Accepted Answer

We accept all major methods of payment.

- Cheque
- MasterCard
- Visa
- AMEX
- Apple Pay
- Google Pay

Question 11

Are you Insured?

Accepted Answer

Yes, we have a $5-million-dollar liability.

Question 12

If I move in the middle of the season, can I get a refund?

Accepted Answer

Once agreed upon and paid, the contract is irrevocable and we do not offer refunds. The address in question will be serviced until the end of our agreement.

However, if you move to a new address within our service area, we can transfer the service. An evaluation of the new address will be conducted and the price adjusted accordingly if necessary.

**Although we don’t offer refunds, we encourage you to give our team a call and we will see what we can do to support you. We pride ourselves on looking after our community and will try our best to accommodate your needs and provide the best customer service possible.**

Question 13

Will your equipment damage my property?

Accepted Answer

No, you don't need to worry about damage. Our tractor blowers are equipped with two inches of hard industrial rubber, ensuring that there is no surface scratching or damage to your interlock.

Regarding your grass, we install markers to prevent the tractor from going on the grass, ensuring that your entire laneway is cleared each time it snows. This attention to detail helps us maintain the integrity of your property while providing thorough snow removal.

Question 14

Are your staff and drivers trained?

Accepted Answer

At Blizzard Pro, we pride ourselves on providing the most thorough training in the industry. Every October, each new recruit undergoes extensive training, which includes:

• Route Navigation: Familiarization with their specific routes to ensure efficiency and accuracy.
 • Technical Training: In-depth understanding of the equipment they will be using.
 • Practical Driving Exercises: Hours of hands-on driving practice to build confidence and skill.
 • Safety Briefings: Detailed instructions on safety protocols to protect both the public and themselves.

Our recruits receive both literature and hands-on training. So, don't be surprised if you see a couple of Blizzard Pro tractors out on the road before the snow begins to fall! We believe that thorough preparation reduces stress, minimizes the opportunity for damage, and saves time, ultimately delivering better service to our customers.

Question 15

What is the minimum snowfall amount before you provide service?

Accepted Answer

Our minimum snowfall amount is 5 cm.

Question 16

What about water valves on my driveway?

Accepted Answer

Homeowners are responsible for contacting the city if a water valve cap is protruding from the driveway. You should request a service technician to lower the pipe and cap to the level of the driveway. This service is free of charge.

If the cap is not level with the driveway, it is likely to get hit and blown onto the lawn during snow removal. Please ensure the city addresses this situation before the first snowfall, as failure to do so may result in repair charges in the spring.

Question 17

Do you spread salt on the driveway?

Accepted Answer

No, we do not apply abrasives on residential driveways. It is the homeowner’s responsibility to apply any necessary abrasives to ensure safety and traction, especially on driveways with a slope leading toward the house. This is particularly important to prevent slipping and accidents.

We recommend using sand, salt, or other suitable materials to maintain the safety and accessibility of your driveway during the winter months. Proper maintenance of the driveway surface helps prevent ice buildup and ensures a safer environment for both residents and visitors.

Question 18

When are the driveway markers installed and removed?

Accepted Answer

At Blizzard Pro, we install driveway markers by November 1st, and they are typically removed after the second week of April. Please do not discard the markers. If you prefer to remove them yourself before April, we kindly ask that you place them beside your garage or house. Our team will collect them during our next visit. Thank you for your cooperation and helping us maintain efficient service.

FAQ

Call

613-861-7669

Email

support@blizzardpro.ca

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